Understanding the investigation
What residents may have observed
Residents may have observed:
cracking around doors and windows;
cracks at wall and ceiling junctions;
plasterboard cracking;
cracking to external brickwork;
changes around movement joints; or
signs that parts of a property are no longer fully level.
Why homes may be affected differently
Ground conditions can vary across a development. As a result, the extent and rate of any movement may differ between homes.
What investigations have been carried out
Investigations have included:
visual inspections of affected properties;
monitoring surveys and settlement monitoring;
measured building surveys;
ground investigations, including boreholes and other site investigations;
review of historic and project ground investigation information;
review of foundation and piling design information;
assessment of piling and construction records; and
consideration of whether further testing, surveys or investigations are required.
Why monitoring is continuing
Monitoring helps engineers understand:
whether movement is ongoing;
the rate of movement;
whether movement is reducing over time; and
what remedial solution may be appropriate.
Updates will be published on this portal as information becomes available and has been reviewed.
Where further explanation or clarification is required, this will be communicated and shared through agreed resident communication channels.
We will avoid unnecessary technical language and explain what information means for residents wherever possible.
Where longer explanations or details may be needed, we may write to customers directly in addition to website updates.
Contact Details
If you have questions about updates shared on this portal, Bellway can be contacted directly at: nlondon-customercare@bellway.co.uk