FAQs
Are the homes safe to live in?
We understand you are moving people out do I need to worry?
Is my house or plot affected?
Will all homes at the Point be affected?
What signs should we look out for?
What caused the issue?
Why are some homes affected differently to others?
Is this normal new-build cracking?
Why is monitoring continuing?
How are you investigating the issue?
How long will these investigations take?
Will the investigations impact my home and garden?
Will you be sharing the engineers report with residents?
How will the settlement be fixed?
Will this impact my home insurance or mortgage?
Is this covered by the NHBC Guarantee?
Why are some properties at The Point being kept unoccupied? Is it because they are also experiencing settlement and need demolishing?
Why is L&Q not moving people into the block of flats? Is that also experiencing settlement?
What happens next?
Is there an issue with the design or build quality of the new homes?
Who is at fault?
Could this be an issue across the Barking Riverside development?
Should this land have been built on?
Who led on the design and installation process of the piled foundations?
Have a specific question we haven't answered?
If you have questions about updates shared on this portal, Bellway can be contacted directly at: nlondon-customercare@bellway.co.uk
Contact Details
If you have questions about updates shared on this portal, Bellway can be contacted directly at: nlondon-customercare@bellway.co.uk