The Point
The Point, Eastbrook Village, Barking Riverside.
Welcome to the dedicated web portal for residents, leaseholders and stakeholders at The Point, Eastbrook Village.
This portal brings together useful information, explains what investigations are being undertaken and provides updates as further information becomes available.
The current situation
Bellway is undertaking a programme of investigations and monitoring in response to reported cracking and signs of movement affecting certain homes at The Point.
Independent specialist consultants have been appointed to assess the extent and causes of any movement, monitor ongoing conditions and advise on any remedial measures that may be required.
Their findings are being reviewed on an ongoing basis as part of Bellway's safety-first approach, ensuring that decisions are guided by the latest available technical information.
Decisions about individual properties will be made based on the specific circumstances of each home and the advice available at the time.
Bellway will continue to review the position as further monitoring and engineering assessments are completed. Where those assessments identify concerns relating to a particular property, residents will be contacted directly, kept informed of developments and advised of any next steps.
For some properties, where signs of movement are more prominent and this has been confirmed by the monitoring and investigations, alternative accommodation has been arranged.
It is not yet known whether the movement is localised or whether wider areas of the development may be affected.
Monitoring across the site is therefore continuing as a precautionary measure while the technical assessment progresses.
Bellway and resident communications
Bellway is committed to communicating openly and transparently with residents.
Updates will be shared once information has been reviewed and confirmed by Bellway's technical advisers. Where there is no material change, we will say so, to reduce uncertainty and avoid confusion.
Bellway recognises the importance of trust, transparency and consistency and will continue to engage with residents in a clear, respectful and timely manner throughout the investigation and assessment process.
How updates will be shared
Updates will be published on this portal as information becomes available and has been reviewed.
Where further explanation or clarification is required, this will be communicated and shared through agreed resident communication channels.
We will avoid unnecessary technical language and explain what information means for residents wherever possible.
Where longer explanations or details may be needed, we may write to customers directly in addition to website updates.
Frequently Asked Questions
We know you will have questions while investigations and monitoring are ongoing. Where individual queries are raised, they will be acknowledged and responded to through the appropriate channels. Please click here to view the latest FAQs.
Development Details
The Point, Eastbrook Village, Barking Riverside
Google Map of the development
Contact Details
If you have questions about updates shared on this portal, Bellway can be contacted directly at: nlondon-customercare@bellway.co.uk